OK, so now I’ve been in SOX land for about a month–that’s Sarbanes Oxley to the uninitiated—and it still SUX. I used to be a programmer that wrote code to support user requirements to custom systems. Now I’m a help desk person, not that there’s anything wrong with that. Except I’m not a help desk person.
Here is what I do all day now. I wait for tickets to be created in ITG a product from Mercury. It’s a pretty good product, but since its highly configurable it allows IT departments to layer enormous amounts of complexity. So if you are an IT manager that always feels like you are out of touch with what is really going on, then this is the product for you. If you’re a programmer trying to get anything done in a reasonable amount of time fuggetaboutit!